I like being respectful to people. I don’t like getting angry about stuff in the past. I like to be able to go forward productively and that just means that you have to see things from the other’s point of view. I also do the same thing when I talk to customer service people. I wonder whether that is the best course of action, though. Some people seem to suggest that getting angry will get you faster and better service. Am I going to be at the end of the queue because I don’t shout? I don’t know. I never had a negative customer service experience yet but at the same time I cannot tell what happens behind the scene.